Shipping policy
SAFE, SECURE ORDERING, PAYMENT AND DELIVERY
All items on our website are that are marked as IN STOCK are ready to be packaged at our warehouses in Jo'burg or Cape Town, for delivery to you.
We require 1 - 3 business days to process, prepare and pack your order. We want to ensure that you receive your order in perfect condition.
We deliver ANYWHERE in South Africa via courier to your doorstep.
Delivery normally takes 24 - 72 hours (weekends & public holidays excluded) after the package has been shipped and depending on stock availability.
You can track your package online until the moment it reaches you.
Every order is delivered FREE OF CHARGE using SA's best couriers such as RAM, Courier Guy, Internet Express and more depending on your location and quickest delivery time from our warehouse.
Average delivery times are indicated below:
JHB and Gauteng: 2 - 4 business day
Cape Town and Western Cape: 2 - 4 business days
Durban and KZN: 2 - 4 business days
Rest of South Africa: 3 - 5 business days
Deliveries outside of main centers such as various outlying areas may take an additional day for delivery.
How to place an order
We make online shopping easy! Browse through our huge selection of fine luxury goods and simply click on the item that you want.
You will see an ADD TO CART button on the product page - click on it to purchase the item. Then follow the instructions on screen to checkout and make payment.
Payments
We accept 3D secure payments via Payfast (Visa, MasterCard, Debit cards, Zapper, SCODE), MOBICRED or EFT/bank transfer/cash deposit into our FNB account.
or PAYJUSTNOW
Once payment is received, we will pack and dispatch your order via courier for delivery (weekends and public holidays excluded).
All payment methods are safe and secure, we don't store any payment details.
Contact us
We offer live support 7 days a week. Simply email us at support@wilberrys.com and our customer service agents will assist you with any query.
Returns & Replacements
We offer a 7 day Satisfaction Guarantee on ALL our products.
If for ANY REASON that you are unsatisfied with your purchase, simply return it to us within 7 days of placing your order for a refund or store credit.
You can even drop off your return order to one of our stores in Gauteng.
Contact us to arrange a return.
Refunds/replacements are processed within 2 weeks from receipt of the return.